Refund & Cancellation Policy
If we say no to your ad, you get all your money back, automatically. Here's every other case.
| Situation | Refund |
|---|---|
| Your ad is rejected in moderation | 100%, automatic |
| You cancel before the campaign starts | 100% |
| You cancel a Boss of the Day date 48 hours or more before it | 100% |
| You cancel a Boss of the Day date less than 48 hours before it | A credit for another date |
| The campaign has started | No refund, except for extended downtime (we extend your campaign) or our error (pro-rated refund) |
| Your ad is removed for breaking the ad policy | No refund for days already served. If the violation was minor and unintentional, we may refund pro-rata at our discretion |
How to cancel or ask for a refund
Email ads@tapchaos.com from the address you used at checkout, with your order or campaign link. Cancellations before a campaign starts are processed as soon as we see them. We aim to reply within 2 business days.
How refunds are paid
Refunds go back to the original payment method through our payment provider, Dodo Payments, in the same currency you paid in. Banks and card networks usually take 5 to 10 business days to show the money.
Downtime and our mistakes
If a game is down for more than 24 hours during your campaign, we extend the campaign by the downtime. If we make an error that costs you placement days (for example we show the wrong creative), we'll fix it and refund the affected days pro-rata.
Players
Games are free, so there's nothing to refund. Players never pay.
This policy sits alongside our Terms of Service. It doesn't limit any rights you have under the law that applies to you.